Service Terms and Conditions Overview
General Terms and Conditions (GTC) Car Window Tinting, Vehicle Wrapping
§ 1. General
The following General Terms and Conditions (GTC) apply to all contracts, deliveries, and other services between the client and Dippelwerbung GmbH. Any deviating agreement requires our written confirmation. We are entitled to change or supplement these General Terms and Conditions including any possible attachments with reasonable notice. Orders received before such changes will be processed according to the then valid old General Terms and Conditions.
§ 2. Copyright and Trademark Law
The client declares that he/she possesses the copyright and/or trademark rights required for the services commissioned by him/her or, if he/she is not the copyright and/or trademark owner himself/herself, has obtained permission from the copyright and/or trademark owner for the use of the images, trademarks, and/or names. It is not checked by the contractor whether the client possesses the copyright and trademark rights required for the services to be provided. Therefore, liability towards third parties regarding copyright and/or trademark claims for the commissioned services is excluded. If the commissioned services violate copyright and/or trademark law, the client is responsible for this.
§ 3. Payment Terms
All invoices must be paid in cash after installation.
§ 4. Retention of Title
The goods remain our property until full payment has been made. We reserve the right to dismantle the goods at your expense if you are in gross default. For car window tinting, the vehicle remains with the contractor until full payment is made (lien). The costs for any type of dismantling of the service and in case of gross default in payment will be charged to the client/debtor.
§ 5. Installation of Car Window Tinting
Only glass windows can be tinted. No guarantee can be provided for plastic windows (e.g., camper vans, convertibles, smart car side windows) as reactions between the adhesive and the plastic may occur, affecting durability and causing bubbles. The aim with adjustable windows is to tint the visible area when closed. On vehicles with screen-printed edges (black and dotted edges), the film initially adheres very poorly or not at all when not fully dried. However, we have no influence over uniform adhesion at the screen-printed edge after drying. This edge appears lighter when dry. Some vehicles have very wide screen-printed edges (e.g., BMW 3 Compact), and this area may dry unevenly or blotchy after drying. Unfortunately, we have no control over this, and it does not constitute a defect. The only solution is to press the film in this area for several days. Installation on sedans can be extremely difficult, especially in the lower area, where film adhesion problems may occur due to tight spaces and angles. In rare cases, it may be necessary to remove the rear shelf, incurring additional costs, or you can remove it yourself in advance. Surrounding trims on the window edges covered with fabric/felt must have loose fibers lightly singed to ensure the film is free from dust/lint. It is illegal to cover a third brake light. However, some customers are not bothered by this prohibition. Therefore, we hereby inform you that in certain cases, it may be possible, but it can lead to adhesion problems and bubble formation in areas where we and our specialized tools reach their limits. In this case, we do not provide any guarantee/warranty for the replacement of the entire rear window film. Increasingly, some vehicle models experience tension/deformation joints in the rear window area. These mainly run horizontally to the heating wire and, in this case, have an imperceptible and barely palpable unevenness, causing the film to adhere poorly. Despite intensive pressing, these may reappear immediately or hours later. Therefore, it is essential that you closely observe this in the next 1-2 days and come for a follow-up check or, if necessary, press it yourself. However, most of the time, the problem resolves itself once the moisture has dried. If you cannot resolve it, bring your vehicle to us within 2-3 days. Otherwise, we cannot guarantee that some deformation joints may remain visible later on. It should also be noted for rear windows that they can only be cleaned to a limited extent to avoid damaging the heating wires. Deposits (especially on older models) or the smallest glass particles or irregularities on the windshield become visible after tinting and lead to the film lifting in this area. Rarely, scratches may be noticed on the rear window after tinting that were not visible before. It is also unavoidable that water may sometimes run over door trims, etc., and later become visible. This is only soft, 5 times purified water. If water stains persist after drying, it is due to dust/dirt in the upholstery. This can be easily remedied with a damp cloth. The film is scratch-resistant but not impact-resistant, meaning anything that would scratch glass will also damage the film. For vehicles with vent windows, some models may require them to be removed to lay the film cleanly under the brackets. In this case, some screws may be tight and need to be drilled out, incurring additional costs. Some roof spoiler variants complicate external preparation work and may be charged separately depending on the spoiler variant. Generally, no further trims, brake lights, spoilers, etc., are removed, but in exceptional cases, this may be necessary to lay the film at all and will be charged separately. In some cases, tool marks may remain visible after tinting to correctly lay the film behind trims/edges. However, these are usually only visible from the inside and with very close inspection against the light and do not constitute a defect. In some vehicle types, it may be necessary to divide the rear window film. This creates a cut edge where two pieces of film are pushed together. This edge may be partly visible later on. Existing window dampers/tilting mechanisms remain disassembled until completely dry to prevent the film from warping in this area. Driving behavior must be adjusted accordingly. Some vehicles may have windows with a low hardness grade, and in these cases, there is a rare possibility that despite careful installation, scratches may occur on the window, for which we unfortunately cannot accept liability.
§ 6. Removing Window Film
When removing window film from the rear window or individual side windows with antennas... in extremely rare cases, impairments and risks may occur (in 1 out of 100 cases). There is an adhesive under the film that is present across the entire surface of the window and must be removed. Despite extreme care and a special procedure, later impairments due to damage to individual or multiple heating wires/antennas cannot be completely ruled out. We do not accept liability for such damages. Unfortunately, we have absolutely no control over this. A special solvent is used to soften the adhesive, which has an intense odor, but it dissipates after some time and is not harmful to health. As with installation, plenty of water is also required for film removal. Despite covering, water may run in small quantities over door trims, etc., but it dries without residue. In rare cases, water stains may remain, which is due to the fact that the affected areas were dirty. However, these can be easily rubbed out later with a damp cloth.
§ 7. Before/After Installation
For your own interest, bring a clean vehicle. Freshly washed on the outside in the car wash and thoroughly vacuumed on the inside. Stirred-up dust/dirt from the upholstery or floor could be stirred up during installation and statically attracted, permanently settling under the film. Only the thorough cleaning of the windows from the inside is included in the price, but not the vehicle interior/exterior cleaning itself, which is a basic requirement for window tinting. Please also clean in the corners and angles where the respective window is installed. Unfortunately, this is rarely or never done by most people. Since the understanding of "clean and cleaned" is interpreted very differently and we offer fixed prices, we have to charge separately for necessary cleaning. Be sure to carefully remove any dog hair, especially on the window edges and on the trims/headliner surrounding the windows to be tinted. Hairs could be statically attracted by the film and are hardly visible during installation. Therefore, dog owners should clean VERY THOROUGHLY. If you have old adhesive residues or similar on the windows or had them, please inform us immediately. Often, the adhesive residues are not completely removed, and you later have residues from the adhesive visible under your tint. These areas must be treated specially beforehand and cannot be removed with a standard cleaning and are also very, very difficult to see. Removing old film or adhesive residues incurs additional costs. For station wagons, please remove the luggage compartment covers, fold down the rear seats, and remove child seats, etc., from the rear seats and keep the trunk free, as work will be done here. (not for sedans) For sedans/saloon models with fixed rear windows, please remove the rear headrests beforehand (especially for BMW). Please thoroughly vacuum the rear shelf into the deepest corners and remove any hair, especially in the lower window area, and keep the rear seat clear. For vans, etc., please fold down the seats and do not leave any building materials, etc., in the vehicle that could obstruct the workflow. Please carry out these preliminary work BEFORE handing over the vehicle. Additional cleaning is not included in the price. EVERY window must be freely accessible.
The film takes approximately 1-4 weeks to dry, depending on the weather conditions (the colder, the longer). During this period, do not use the rear window defroster and do not open any tinted adjustable windows. It may happen that scratches become visible on the outside after tinting. These scratches were previously barely visible. When the dark film is then applied, they become quite visible and usually disappear. We use only special tools for the interior that cannot cause scratches. In individual cases, depending on the film, there may be impairment of permanently installed telephones or navigation devices.
§ 8. Warranty/Guarantee
In principle, you acknowledge the delivery/installation as properly accepted with payment of the invoice. If there is a reason for complaint, the defect will be rectified, provided it is justified and not caused by deliberate damage by individuals or similar. You have the legally required 2 years of warranty for installation. In the case of a justified complaint, the liability lies with the manufacturer. Ultimately, the manufacturer decides whether a warranty case exists or not. Every defect must be reported and documented in writing. Presentation of the original invoice is mandatory. The manufacturer's warranty varies depending on the manufacturer, type of film, and installation location.
§ 9. Data Protection
In accordance with § 28 of the Federal Data Protection Act (BDSG), we would like to point out that the data necessary for business transactions are processed and stored using a computer system in accordance with § 33 (BDSG), while observing the relevant legal provisions, in particular the Telecommunications Service Provider Data Protection Ordinance (TDSV). The customer expressly consents to this. The data provided by the client will be treated confidentially and will not be disclosed to third parties. In some cases, we reserve the right to publish photos of the work as reference images on the internet on our website. However, if anyone does not wish this, please inform us in writing.
§ 10. Legal Notices / Installation Instructions for Window Tinting / Sun Visors
For legal reasons, car window tinting may only be applied from the B-pillar onwards. Tinted films may not be applied to the front windshield and the two front side windows. Tinted films on the rear window may only be applied if a second (intact) exterior mirror is installed on the vehicle. According to §22a (1) No. 3 StVZO, window tinting films for vehicles must be of a type approved for general use (ABG). In this regard, § 35b (2) StVZO must be considered, which requires that the driver of the vehicle must have an adequate field of vision. An adequate field of vision is deemed to be ensured if the visible limit is within a semicircle with a radius of 12m (semicircular field of vision of 180°). Furthermore, front windshields must allow at least 75% of light transmission, and all other windows must allow at least 70%. The type and test mark must be clearly visible on each piece of film. The windows may only be coated with the film up to the window holder. Clamping or connecting the film to the window holder and/or the rubber seal is not permitted. The ABG must always be carried in the vehicle. For vehicles with a standard third brake light in the rear window, it is mandatory to leave the film free in this area and cut out the film. The cutout may also be uneven. Sun visors on the windshield may be installed in Germany without approval if the following restrictions are observed: The total area of all stickers attached to the windshield must not exceed 0.1 sqm, no more than 1/4 of the window area may be covered with stickers, the window surround must remain free of stickers, and the free vision required by § 35b (2) sentence 1 of the StVZO must be ensured. (An adequate field of vision must be ensured for the driver under all operating and weather conditions.)
If any provision of this contract is or becomes invalid, the contract remains valid along with all other provisions. The clause is to be replaced by one that comes as close as possible to the economic purpose of the original.